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Returning Items

Returns
We have a no quibble return policy as long as the item is not damaged and the label is still attached. You have up to 21 days to make your mind up about any order. As long as we receive the returned item within 21 days of the receipt of your order, we’ll exchange or refund it.

Please note, sale items work slightly differently. You can return your order at any time within 7 working days after the day you receive it, for a full refund.

How long does it take to process my returns?
We try to process returns as quickly as possible, but it can take up to twenty-one days when we’re very busy. 

Where should I send my returns?
If you are returning goods for refund or exchange please send them to:

Returns Dept
Hapi
Unit 2B and 2D
Liberty Wharf
La Route de la Liberation
St Helier
Jersey
JE2 3NY

Exchanges
Do I have to pay for postage if I want to exchange an item?
Unless you have an offer providing free returns (we do these promotions every now and then) then you will have to pay for return postage yourself. However, we will happily post you out a different size or style for free.

How long do I have to exchange items?
As with returns you have 21 days. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. (7 days for sale items).

What if I want to exchange my item for something cheaper or more expensive?
We will refund the price difference between your item and a cheaper one, or require extra payment to match the price of a more expensive one.